Know What to Expect Before You Begin
From your initial request to your prescription, we make the process easy to understand. See each step, who is responsible for it, and any costs you may encounter along the way.
No surprises, just a clear path from consultation to care.
From Consultation to Prescription: Seven Simple Steps
We’ve made the process easy to understand from the moment you begin. Your healthcare provider handles your medical evaluation and treatment decisions, while Peak Pharmacy handles your prescription and pharmacy care.
Follow the seven steps below to see what happens next, who handles each part of your care, and what to expect along the way.
Start Your Telehealth VisitQuestions before you start?
Ask a Peak pharmacist in English or Spanish. There is no charge for asking.
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Select What You’d Like to Discuss
Start by choosing the area that best fits your needs: weight management, hormone therapy, sexual health, health & wellness, general health, or peptides. There is no cost to explore your options.
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Complete Your Secure Health Intake
When you’re ready to continue, you’ll be connected with our independent telehealth partner clinic. Complete a secure health questionnaire about your medical history, current medications, and health concerns.
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Review the Visit Fee & Continue
Before your consultation begins, the clinic will show you the cost of your visit and applicable policies. Your payment covers the provider’s evaluation and is handled directly by the clinic.
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A Licensed Provider Reviews Your Information
A licensed healthcare provider reviews your information and determines the appropriate next step. Depending on your individual needs, this may include additional questions, a virtual visit, laboratory testing, a prescription, or another recommendation.
Completing a consultation does not guarantee that medication will be prescribed.
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Choose Where to Fill Your Prescription
If medication is prescribed, the choice of pharmacy is yours. Choose Peak for convenient, personalized service designed to make getting your medication simple and fast, or have your prescription sent to another pharmacy of your choice.
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Peak Takes It From Here
If you choose Peak, our pharmacist reviews your prescription, confirms availability, fulfillment details, and payment, and coordinates your medication. We’ll keep you informed so you know when your prescription is ready and what to expect.
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Pick Up or Have It Shipped
Pick up your prescription at our Tampa pharmacy or, when eligible, arrange convenient shipping within Florida. We’ll provide the information you need for proper use, handling, storage, and future refills.
A Few Things to Know
Telehealth makes accessing care more convenient while keeping treatment decisions where they belong, with a licensed healthcare provider.
- Your care is personalized. Your provider reviews your health information and determines whether treatment or medication is appropriate for you.
- You stay in control. There is no automatic subscription or recurring service unless you specifically choose one.
- Some medications have additional requirements. Certain prescriptions may require additional evaluation, verification, monitoring, or follow-up before they can be prescribed or filled.
- Emergencies require immediate care. Telehealth is not intended for medical emergencies. If you are experiencing an emergency, call 911 or seek immediate medical attention.
Our goal is to make the process convenient, transparent, and easy to understand from start to finish.
The clinic answers clinical questions. Peak answers pharmacy questions.
Knowing which team owns each step keeps the process clear before, during, and after a provider visit.
- Intake and visit fee questions go to the clinic
- Prescription status and preparation questions go to Peak
- Pickup and Florida shipping are arranged with Peak